Frequently Asked Questions
Restocks take a minimum of 2-3 months (once we place order) to receive from New Era unless the order was previously placed. We currently do not have plans to restock any of our previous drops.
We process online orders sequentially as they are received and we typically process within 24-48 hours after the order is received (not including Sundays and holidays). Once your order is ready, you will receive an automated email notifying you that your order is ready for pick up. You can pick up your order anytime during our normal business hours of 12-7pm M-Sat. Please note orders might experience a slight delay in processing for limited release product.
Please contact the courier service and initiate a claim. We will assist where we can. Once claim has been approved by courier and documentation has been received, we will issue a refund or store credit. Note, we are not responsible for lost or damaged items caused by courier during transit.
We no longer buy shoes and are no longer a resell shop. We are a traditional retail footwear, headwear, and apparel business.
No, we no longer accept consignment shoes.
No, we do not accept trades.
No, all prices listed do not include sales tax. Sales tax only applicable to Texas customers.
We accept, cash, credit, debit and also online payment via the website.